Frequently Asked Questions
A standard hail estimate requires 30-45 minutes. During this time, the estimator follows a systematic format of identifying severity and quantity of dents on all panels. In addition, the estimator communicates with you to answer all questions they may have about the repair and obtains all accurate vehicle information.
A clean vehicle allows the estimator to see clearly the damage. Dust and dirt can often mask damage, causing inaccurate estimates and delays in the repair process.
During the estimate process, your estimator and/or The Ding King Hail Squad representative will greet you and will drive the vehicle into the estimating bay. Then, they appraise the vehicle, taking record of the scope of the hail damage as well as the severity and quantity of dents. The estimate is then finalized and reviewed with you. You will be provided with a printed copy of the estimate.
During the hail estimate process, any non-hail damage will be noted. The condition of the car, including this damage, is considered the pre-loss condition of the vehicle. Any damage that is not hail-related will not be covered on the repair.
At the time of the estimate, photos will be taken of the vehicle and any of these conditions will be noted in the estimate.
At the time of your estimate, you will be asked when you would like to schedule your vehicle for repairs. During an average hail storm, thousands of vehicles sustain damages, thus, it may be a few weeks before your scheduled appointment. Depending on the severity of your vehicle’s hail damage,The Ding King Hail Squad can provide two types of repairs on your vehicle. The first is to completely repair your vehicle utilizing theThe Ding King Hail Squad Paintless Dent Repair (PDR) process. This normally takes a few days from the time of drop off, to the time of pickup to complete. The second involves the use of both the PDR process and conventional body shop repairs. This process is referred to as a Combination Repair. The time frame for this type of repair will vary from several days to longer depending on the severity of damage.
The Ding King Hail Squad will work with you to determine the appropriate repair time following your estimate. If you are uncertain of your availability at the time of the estimate,The Ding King Hail Squad can have a Customer Service Representative follow up with you in the next 48 hours to schedule the repair, or you can schedule your repair through the Customer Care Center by calling 1-800-.
Supplements are additional operations or parts necessary to complete the repair of the vehicle that go beyond the original estimate. In some cases, the original estimate is insufficient to perform the repairs. When a vehicle is dropped off for repairs, a second inspection is done to determine if all of the damage was documented for repair. If all damage was found and written on the original estimate, no supplement is needed. However, if some damage was overlooked on the original estimate, a “supplement” is needed to document the necessary operations or parts needed to properly repair the vehicle.
If a supplement is required, it may extend the time period needed to repair your vehicle. The supplement will be explained to the customer along with an adjusted pick up date.
Paintless Dent Repair is a specialized and meticulous process for returning dents to their original shape without having to paint any part of the vehicle.
The main process for PDR requires the technician to push and massage each dent in a very technical and precise manner. To do this, each dent is worked back to its original shape using different metal rods varying in size and shape. The dents are worked from the underside of the metal using access points on each panel. It is a very specialized and meticulous process that requires the finished metal to look like it came from the original factory.
Conventional body repair often replaces the panels on a car or truck and requires painting to match the factory finish. In some cases, hail damage is so severe that conventional body shop methods are necessary to repair certain panels. If there are too many dents or too many large dents, a panel may not be able to be repaired with PDR.
R&I is an acronym that stands for Remove and Install. When a car starts the repair process, an R&I technician loosens, and sometimes removes, the interior panels and parts to allow access to the underside of the metal panel. When the PDR repairs get completed, this technician replaces the parts and re-installs the interior panels (like the headliner and hood liner).The Ding King Hail Squad has a Quality Control Process to ensure that all parts are replaced properly so that your vehicle is returned to you in the same condition as we received it.
Definitions For Potential Modal Pop Ups
- Pre-loss condition – The condition of a vehicle prior to hail damage including damage not caused by the hail storm.
- Supplement – Additional operations, parts or repair needs necessary to complete the repair of the vehicle above the original estimate.
- PDR (Paintless Dent Repair) – A specialized and meticulous process returning dents to their original shape without having to replace or repair the metal surface.
- Conventional body repair – Using traditional body shop actions to replace or repair metal panels.
- R&I – An acronym that stands for “remove and install.”
If you are waiting until the sky is falling to take a look at your insurance policy, you’ve made a big mistake. When you take a look at your policy, you are going to want to figure out what’s covered, how much the deductibles will be, if you’ve got rental coverage, and what you need to do whenever the storm hits.
Complete coverage protects against most damage from natural disasters. Two additional options to consider are gap coverage – which pays the difference between what you owe on your loan and what your automobile is worth — and rental compensation.
One warning – if you submitted a previous damage claim and got a check from your insurer, but didn’t have your vehicle repaired – the insurance company will subtract this amount from your estimate for the storm damage, and charge an extra deductible, too.
When you know that a storm is on the way, get your vehicle to higher ground or under cover. For hail storms, cover your automobile in an old blanket and a car cover from your local automotive retailer – prior to when the storm hits. This will give you some protection for your hood, roof, and rear decklid. If a violent storm shows up quickly, try to find an awning at a gas station, the drive-through at the bank or self-serve car wash to get under for immediate protection. On the highway, look for cover beneath a bridge or viaduct.